NJ Transit has been pledging to improve customer service, but this new-found attention to customer service is mostly lip service as the survey results indicate. Overall satisfaction dropped from 5.3 to 5.1 for 2Q 2012 (which is the final quarter of 2011 (we're talking fiscal years here).
That's not good by any stretch. There weren't any major weather events that could mar the commutes to speak
Monday, 13 February 2012
New NJ Transit Customer Satisfaction Survey Leaves Customers Wanting
Posted on 18:40 by Unknown
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